Lead capture & qualification
Form and email enquiries scored by AI, summarised, added to your CRM and routed to the right person with a drafted reply.
AI automation
AI automation services for small businesses
PlusTechnology builds AI automation that connects your website, inbox, CRM and spreadsheets, and adds AI where it saves real time: lead qualification, inbox triage, chatbots trained on your content and automated reporting.
In short
PlusTechnology is an AI automation agency that builds business workflows with n8n, Make and Zapier, plus AI chatbots and OpenAI or Claude API integrations, for small and mid-sized businesses. Most AI automation workflows take 1–3 weeks to build and cost little to run, often a few dollars to tens of dollars a month in AI usage.
Most small teams lose hours every week copying data between tools, answering the same questions and chasing leads by hand. AI automation removes that work: the workflow runs whenever something happens, and an AI model handles the steps that need reading or writing.
We start with the AI automation that saves the most time, build it with a human approval step, measure the result, then expand. No hype, just workflows that keep running on proven tools like n8n, Make and Zapier.
What's included
- Process review to find the best first automation
- Human-in-the-loop approval steps
- Error alerts so nothing fails silently
- Logging of AI inputs and outputs
- Data minimisation and privacy review
- Documentation and a handover call
Who this is for
- Teams answering the same customer questions every day
- Businesses that are slow to reply to new leads
- Owners copying data between forms, inboxes, CRMs and spreadsheets
- WordPress and WooCommerce sites that want AI features
AI automation timeline and pricing
Timeline: Single workflow: 1–3 weeks. Website chatbot trained on your content: 2–4 weeks. Multi-workflow automation programme: phased over 1–3 months.
Pricing: Each workflow is quoted as a fixed price after a short discovery call, based on how many tools it connects and how much testing it needs. Running costs are platform fees plus AI usage.
Tools we use
- n8n
- Make.com
- Zapier
- OpenAI API
- Claude API
- HubSpot
- Pipedrive
- Google Sheets
- Airtable
- Slack
- WordPress / WooCommerce
Capabilities
AI automation workflows we build
Inbox triage
Incoming emails labelled, prioritised and routed, with AI-drafted replies for common questions waiting for approval.
AI chatbots on your website
Assistants that answer only from your pages, policies and products, and hand over to a human for quotes.
Document & invoice extraction
PDFs and forms turned into structured data in your accounting software or spreadsheets, with checks for errors.
Content repurposing
Blog posts and videos turned into newsletters, LinkedIn posts and social drafts automatically.
Automated reporting
Weekly summaries of sales, traffic and leads written in plain English and sent to email or Slack.
How we work
From brief to launch
Discovery call
We agree on goals, scope, timeline and budget, and you get a written plan with milestones.
Design & build
We work on a staging site and share progress every few days so there are no surprises.
Test & launch
Speed, mobile, forms, payments and SEO are checked before going live.
Support
Post-launch fixes are included, with optional monthly care plans.
FAQ
AI Automation questions
Related reading:
Case studies:
What is AI automation for a small business?
AI automation connects the tools a business already uses, such as website forms, inbox, CRM and spreadsheets, and uses an AI model for steps that involve reading or writing text, like qualifying a lead or drafting a reply.
Should I use n8n, Make or Zapier?
Zapier is easiest for simple automations, Make is best value for multi-step workflows, and n8n is the most flexible and can be self-hosted, which suits high volume and sensitive data. We recommend one based on your volume and budget.
How much does AI automation cost to run?
Running costs are usually modest: automation platform plans from free to around $20–$100 a month, plus AI API usage that is often a few dollars to a few tens of dollars a month at small-business volumes.
Is my customer data safe?
We use business API accounts, send only the fields each AI step needs, review providers' data-retention terms, and keep a human approval step for anything customers will see.
Can you add AI to my WordPress or WooCommerce site?
Yes. Common additions are AI chat assistants, automatic product descriptions, lead qualification and support-ticket triage connected to your existing site.
Need ai automation?
Tell us what you're building. We'll suggest the simplest way to get there.